Information Technology
The Office of Information Technology provides technology-based services to meet the academic and administrative needs of the University. These services range from state-of-the-art classrooms to providing access to leading edge research networks.
The Office of Information Technology is located in Shaw Hall.
IT News and Announcements
Coming Soon! New Tracks Account System and Processes
IT is rolling out a new identity management system to replace the current Tracks system. This system will make it easier to provision new Tracks accounts and provide more self-service management options for all users.
Current Tracks account holders will use the new system for password changes and username recovery. New Tracks account holders will follow an improved process to claim their account.
Changes to DUO
Effective 4/22/24, the Office of Information Security has made some changes to DUO, in order to tighten security surrounding the applications that utilize DUO 2-factor authentication (2FA). Review the specific updates >>
Phone Service Migration
The Office of Information Technology has been upgrading the campus phone service to the cloud and migrating all phone users to this new service.
Please review the New Cisco Webex Phone Service Overview and FAQs article for additional information.
Campus Network Infrastructure Upgrades
A multi-year project to upgrade the campus network infrastructure is underway. Upgrades include additional wireless access points in Olin Engineering, Olin Physical Sciences, Skurla, and Panther Dining Hall; new outdoor wireless access points; and outdoor fiber underlay to support our wireless and wired network-connected campus.
TeamDynamix: IT's Ticketing System
TeamDynamix launched in January and is an IT Service Management (ITSM) system that is widely user in many industries to help IT offices manage tickets, projects, technology assets, changes, and much more.
Visit help.fit.edu to get started.
Astra: Go For Launch!
IT's new chatbot, Astra, recently launched and we are excited to offer the campus a new way of requesting assistance!
Visit help.fit.edu and click on the bouncing chat bubble to get help from Astra!